Cash back from funeral policy

Hello Peter

I am very disappointed with the service rendered by Hollard Cash back department. I did a walk in in July last year just to check on my policies and was told that in September 2017 i qualify for a cash back; then in October i called to put in my claim up to today January 2018 i still haven't received anything.

What worries me is what will happen if there is a death claim, it means my family and i will struggle to get money from them. To me you they are so unprofessional and unreliable. I have never missed a payment since i took up a policy with them so i don't understand why does it take so long to pay a 20% cash pack.

I have made several attempts to call, at some point i was informed that there were many death claims hence no payment to people like us, which made me furious. They keep on telling me the matter is been escalated but the claims department has not even taken the matter serious.

What will it take to pay back back what is due to me? Why make promises they cannot Keep?

My Reference number is wf_ ********** 98 . Regards Tebogo