Careless Service and Consultants

This company is behaving like a **** now, they told me that my policy is on arrears by two months, then i told them that i did make cash deposits for the months that shows arreas, i was told to email the proof of payment last week, then after few days i called to check if they received my proof of payment, the consultant confirmed that they received my proof of payment but the payment will be allocated after 24 to 48 hours. i gave them a week to check if its captured, unfortunately untill today, my payment is not captured and this consultant is telling me to submit the proof of payment again. i feel not taken serious, these people do not do their job and they dont care about customer service, they just wanna see money coming into their account without taking care of their clients. I give them 24 hours to capture my payment or i will expose them to all social media.