Car insurance claim, worst company ever.

Tell me why my claim is taking 4 months to be concluded, they set a turn around time not once but twice, without feedback, when you call the call center you cant be connected to the person who is handling the case, when you send emails no one gets back to you, now I am told Jeanine Portela is on leave another wait after she told us that she will be going on training for 3 days and our case was due for feedback on the 6th of Novement 2024, the first case was closed without a reason (she needs more training), I still have to wait for their personal issue to be resolved while mine is not concluded, I cant get hold of Jeanine's manager Chantel and Gavin on the line because the line is busy too, Just know, I am writing to the Ombudsmen as I write to you, I have recorded all the calls and I have emails to proof that this communication is one sided. Our car is not working for 4 months now, what should happen now? You will be receiving communication from the Ombudsman's now.