JM
Janetta M
1 reviews | Active since Nov 2013
23 Jul 2015, 15:29
Cannot upgrade an existing policy
I received an SMS on today promising me funeral cover up to R50000.00 as well as R24000 expense plus R10000.00 benefits from R86.00 per month. As this is a way better policy that I have with them all ready for 5 years the call centre agent told me I cannot upgrade as this is a new product and can only take a cover for R30 000. Can't believe this is how they treat a client. Why do you sms if you are not able to assist. Scared using this service :(<br> <br> Call centre ref: ***
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Replies (1)
Hollard Life's replyOfficial
23 Jul 2015, 15:41Hello janettaschoonbee,
Thank you for your contact with Hollard.
The content of your complaint has been acknowledged.
Your complaint has been escalated to the policy administration department for attention and feedback.
Kind Regards
Lynne Lawrence
***
Thank you for your contact with Hollard.
The content of your complaint has been acknowledged.
Your complaint has been escalated to the policy administration department for attention and feedback.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply23 Jul 2015, 15:41
Official
Hello janettaschoonbee,
Thank you for your contact with Hollard.
The content of your complaint has been acknowledged.
Your complaint has been escalated to the policy administration department for attention and feedback.
Kind Regards
Lynne Lawrence
***
Thank you for your contact with Hollard.
The content of your complaint has been acknowledged.
Your complaint has been escalated to the policy administration department for attention and feedback.
Kind Regards
Lynne Lawrence
***