Cannot get a voicelog even....

Truworths & Hollard Boiler Room sales

Yet again poor bully tactics and immoral sales techniques. Hollard did a "cross sell" into the Truworths book some time back and my poor domestic Maritta M. now cannot even close her Truworths account because there is a funeral policy from Hollard for R75 a month continuing to go off. I have requested the voicelog on the 15th MARCH on HelloPeter.com from Truworths and my domestic was told a week later to go into a branch to retrieve it.... but expect a phone call back. This never occurred. Why should she go into a branch to get a voicelog of the contract? Just email it people!

I will see if the compliance script and clear understanding was conveyed during this "sale". If there is a language barrier or obvious misunderstanding be very sure that I will for to the Ombudsman to lodge a complaint as well with the DMSA. We need a full refund from inception so that yet another unsuspecting consumer can be **********. Very disappointed in the Truworths Group for allowing such ************ practises. Clearly another Boiler Room bully tactic and shame on you HOLLARD. Where is your customer service and quality assurance? This should have been immediately refunded without question!