TT
Thoriso T
1 reviews | Active since Mar 2021
02 Mar 2021, 21:41
Cannot be reached for claims they ignore emails
My father passed away December, we have sent emails and we struggle to reach them on the phone. If we didn't have other means to bury my father he would be lying in a mortuary y for 2 months now.
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Replies (1)
Hollard Life's replyOfficial
03 Mar 2021, 08:55Hello Thoriso
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your father.
We are sorry for the poor service you received during your time of need. The matter has been escalated to our claims team for urgent action.
Wishing you and your family strength.
Kind Regards
Natasha Vos
Life Solutions Complaints Team
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your father.
We are sorry for the poor service you received during your time of need. The matter has been escalated to our claims team for urgent action.
Wishing you and your family strength.
Kind Regards
Natasha Vos
Life Solutions Complaints Team
Hollard Life's reply03 Mar 2021, 08:55
Official
Hello Thoriso
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your father.
We are sorry for the poor service you received during your time of need. The matter has been escalated to our claims team for urgent action.
Wishing you and your family strength.
Kind Regards
Natasha Vos
Life Solutions Complaints Team
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your father.
We are sorry for the poor service you received during your time of need. The matter has been escalated to our claims team for urgent action.
Wishing you and your family strength.
Kind Regards
Natasha Vos
Life Solutions Complaints Team