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MG
Mlungisi G

1 reviews | Active since Jan 2019

19 Apr 2022, 13:23

cancelled policy with no sufficient communication

i completely had the worst experience with Hollard and at this point i wish everyone would boycott this ****, they have cancelled my funeral policy with no sufficient communication and worst of all the consultant that was assisting was the worst, cancel hollard

0
Replies (4)
Hollard Life
Hollard Life's reply19 Apr 2022, 14:54
Official
Hello Mlungisi
 We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

To further assist us with our investigation please confirm your contact number.

Kind Regards, Escalated Complaints Team 
Hollard Life
Hollard Life's reply03 May 2022, 11:01
Official
Hello Mlungisi

Our retentions team have attempted to make contact with you multiple times using the number we have on record. The phone just rings. To assist you with your policy please provide us with an alternative contact number and a preferred time to contact you. 

Kind Regards
Escalated Complaints Team
MG
Mlungisi G's update03 May 2022, 11:25
Reviewer Update
Hi my contact number is *** and my work number is *** also my email: ***. your prompt response will be appreciated.
Hollard Life
Hollard Life's reply05 May 2022, 10:13
Official
Hello Mlungisi

Thank you for your patience while we resolved your matter. Our Retentions team have confirmed that they have restarted your policy. 

Contact us for any future concerns or compliments. 

Kind Regards
Escalated Complaints Team