cancelled funeral cover without my consent

I have two policies with Hollard… a Funeral cover and a Life policy. Hollard DID NOT debit my two monthly premium for the past two months. I called them today because I was worried why they did not deduct the monthly premiums. To my surprise when I called them to inquire why they did not debit me and why are they only debiting the life policy. The consultant told me it’s because I have cancelled the funeral cover I told the consultant no I DID NOT cancel the Funeral cover, the only communication I got was that my life policy has been upgraded and I received two sms’s notifying me about my cancelled Funeral cover I called Hollard immediately and they told me that its okay this sms I am getting are regarding my life policy that is upgraded, then I was fine with it because they have upgraded my Life policy and I was happy that was in October, in November they debited only for my life policy and not the funeral cover December again same thing they debited for the life cover before the billing date which I am fine with it. But this worries me that even this month they debited the premium for the Life policy but not for my funeral cover why? then I called them and the answer I got was I cancelled the funeral cover, I then asked the consultant two questions: firstly “who called in and cancelled my funeral cover that I was paying for the past 8years”? Secondly “who instructed them to do so”? and the consultant said I did which I do not recall giving Hollard consent to cancel my Funeral cover. I would like this matter to be investigated and resolved, because I did not give consent to Hollard to cancel my Funeral cover. I want the copy of the recording or the email that had the request to cancel my Funeral cover because it wasn’t me. Sort this matter out immediately and have the consultant who processed this request disciplined.