Cancellation without consent verbally

I would like to know why the policies had been canceled without the consent given telephonically just am sms received to say it's been cancelled. I need you to call this number ***. Please call this number at 2pm this afternoon to sort this out immediately I will be waiting for your call. I can't believe the utter nonsense you caused without consulting me before canceling I needed to get more information about the policies before you went to cancel without my consent on the call. You said you would call back but you never did. Delores Adams