Cancellation of Policy

On approval of my bond on the 29.07.2015 I got a call from Better life offering me a life policy however my bank offered me a better policy and as from the 31.08.2015 I have been trying to cancel my policy the first time I called Christo promised to mail me a better offer but to no avail I call again there after and was told an agent at the cancellation dept. will call me back to date I have not received any call. I have held on the phone today for over an hour requesting to speak to Millicent Botsi but can just not get through. I am disgusted at the manner in which this has been dealt with and am more motivated to cancel my policy because if cancelling is this bad what issues would my family have if anything had to happen to me and put a claim in. Please can this be dealt with because if this debit order goes off the end of this month I will be taking the matter further.