MZ
MARVIN Z

1 reviews | Active since Jan 2016

12 Jan 2016, 09:55

CANCELLATION CONFIRMATIN & REFUND

I SENT THE LETTER OF CANCELATION TO HOLLARD LAST YEARE NOVEMBER 26 2015 @ 11:25AM<br> <br> I STILL HAVE NOT RECEIVED THE CONFIRMATION THAT THEY CANCEL THE POLICY AS REQUESTED AND ONE OF THEIR CONSULTANT CALLED US AND WE DID TELL HIM TO CALL US LATER AND WE ARE CANCELLING THE FUNERAL COVER AS WE HAVE ONE ALREADY PROVIDED BY THE COMPANY.<br> <br> IN DECEMBER THEY DEDUCTED THE MONEY WHICH WAS WRNG FOR THEM TO DO THAT BECAUSE WE SENT THE LETTER TO THEM 30 DAYS AS REQUIRED B Y THEM. I NEED THE REFUND FOR ALL THE MONIES DEDUCTED BY THESE PEOPLE.<br>

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Replies (1)
Hollard Life
Hollard Life's reply12 Jan 2016, 11:11
Official
Hello Squire85,

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the lack of response received to your cancellation request.

Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.

Kind Regards
Lynne Lawrence
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