Cancel the policies and payback my premiums. Stop sending schedule payments to my HR

Hollard is a company that is so unbearable to deal with. Making you join their policies is easy, just with a blink of an eye. I took policies with Hollard life, and education plan and savings plan. In which both policy were investments over a period of 5 years and yiu could partially surrender twice a year in the period of the 5 years. Both policies were paid through payroll for the company I work for. Wheni had to surrender partially they tod me the fund have no value. When I asked how was that possible because I don't skip payment since they payment is made before I even receive the funds. Then they said the policies lapsed. When I asked how was that possible because payroll makes the payments they couldn't explain. I have been in the battle with Hollard since October 2021...then again February 2022. I asked them to cancel all the policies and pay me back the premiums. They send me the forms to fill and documents to attach. Then they said there is no refund.. I went through the Ombuds to report and they told me that it will take 12 weeks to resolve the issue. I requested a statement form Hollard ard which they never produced. They don't communicate with clients they send you system generated sms. What gets me angry is that they are still sending schedules to the HR for the policies and when you them they tell you it Wil take two months to refund you. I want my money back and stop giving excuses. They just paid R2800 over the R8640 that I paid for premiums. Then you still request money from HR.