Can't tell me where they're investing my money....

I have been calling Hollard since 11/3 requesting details of the portfolios wherein my premiums for the Hollard Linked Endowmentare invested. 19 days later, Hollard still hasn't been able to give me the requested information. My industry required this information for an independence declaration which was due 29 March, which I have missed, thanks to the incompetence. I cannot comprehend why Hollard is unable to provide this information whereas other investment houses sent the required information with hours of my request. I am so disappointed by the inefficacy of the department especially Lynette who is said to liaise with the actuaries but has been unable to take my calls 3 times nor call me back so I could explain the urgency of the matter. I will be cancelling my investment with Hollard, taking my money elsewhere! The callcentre cannot even commit to a date when the information will be provided to me, despite their commitment to a 48 hour turnaround time, which they've missed numerous times currently