can not burry my father

<p>I'm really disappoint with the service I'm getting from Hollard, I Submitted a claim on Tuesday and was told it will be processed within 24hrs but it has not been done till today, whenever I call I'm being told their system is down and it's beyond andir control. I do not understand how such a big ompany could have their system down for the whole day while they know they have a service to deliver to us as their clients as they have promissed. My dad's funeral is tomorrow and I dont have money to burry him. Lerato from hollard promissed to call me back yesterday and I'm still waiting for that call. HOLLARD WHY IS THAT YOUR SYSTEM IS NEVER DOWN WHEN YOU HAVE TO DEBIT THE MONTHLY PREMIUMS BUT CRUSHES WHEN YOU HAVE TO PAY OUT A CLAIM? this is a really difficult time for me as I lost my father and shouldn't have to deal with as well. I'm really disappointed as soon as this is finished I'm taking my business somewhere else, I dont want to have to be writing reports on helloppete at dawn again the next time I loose a loved one</p>