Call for attention - Hollard??

My mom passed and i've been trying to claim for what feels like weeks. Whenever I call the call center they say there's nothing they can do and that I need to re-email the claim documents. I've confirmed the email countless times, the call centre makes it seem like I've been making the mistake with a wrong email address. I re-emailed sensitive documents over and over to no avail. Called back and they say maybe my email is faulty and that's why it's not coming through. Tried a different email account and called again, a lady told me that their claims email account hasn't been working for a while and I need to email customer care. Done that, no reply. - nobody at customer care can actually assist to give me an alternate means besides emailing an unattended mailbox or going to a branch, which is really far from where I stay.

I want to feel safe knowing I've given sensitive documents to the right people but it doesn't seem like Hollard is concerned about paying out for a funeral policy weeks after the funeral has actually taken place.

I hate to write this review but maybe I'll actually get some attention and my mothers claim can be handled properly??