NK
Nokuthula K

1 reviews | Active since Jan 2019

04 Sept 2020, 13:08

BOND CLAIM DELAYING COULD LEAD TO ME LOSING MY HOUSE

Hellopeter,

my sister was recently retrenched from her Job due to the economical climate that we are all faced, she has ben trying to get hold of HOLLARD for a longest time as she can longer afford to pay for her Bond. Policy number ***8 to no avail. I have called every department all they do is send me back and forth to Ooba Bonds or Hollard, no resolution to the claim, I have to start paying this house as of next month but how if the claim is far from finished. I am faced with a new dilemma the policy was not successfully debited on the 1st of September and I am unable to get any department to assist with resubmitting the debit order nor give feedback on the claim. Ooba Bonds has sent Numerous emails to Hollard, no feedback, this has been on going since July to date, every single number given has no answer or I am told they are putting me through to the relevant department. It is as if Hollard is a fly by night company and they don't exist, I have left tons of Voice mails to be called back sent direct mails to Nelisiwe and Corniela who deals with the Ooba bonds policy from hollard no response, with the premium not being debited i might fortfit the whole claim and if it is not finalized i will be behind with the bond payments. Please help me.

0
Replies (1)
Hollard Life
Hollard Life's reply04 Sept 2020, 16:16
Official
 Hello Nokuthula Khumalo 

We are sorry that your experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
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