Billing after cancellation

I had a life insurance policy with Hollard, more specifically Altrisk.<br> After upgrading to Discovery Life, my broker issued a cancellation letter to Altrisk. Complete with my signature and consent.<br> Fast forward 6 months: I'M STILL BEING BILLED!!!<br> Apparently, after they received the cancellation request, my Altrisk broker (Some guy called Jeremy) was supposed to call me to try and convince me to stay and I was to confirm my cancellation with him. A call I never received.<br> As a result, I'm still being billed for a policy I legally should not have because some guy did not phone me.<br> Furthermore, when asked if I will be refunded for the incompetence, my Discovery broker was was told: The cancellation was not completed... so... no.<br> <br> Well, time to call up my lawyers from Legal & Tax.