Beware of Hollard Life!

In May 2024 when my Life Cover reached its 15 year anniversary, and as such the end of the guarantee period, I reduced the premium and the amount of cover. I received a quote for reduced but fixed cover, with monthly payments, a 5% annual increase for the next several years etc. I accepted the quote. Twelve months later I suddenly receive notice of a 25% premium increase! For a month I've been sent from pillar to post. My calls are not returned, and my emails are ignored, and the matter remains unresolved despite simple queries posed in writing. Hollard is quick to deduct debit orders but do not resolve complaints. Be warned and stay away from this insurer!