Best Complains department EVER

So my 1st Hellopeter review was removed. So i will review with again. 1. They 1st rerated my policy from R246.33 to R395.21 in August. Complains department lady i spoke to said this was communicated with me via sms as thats they form of communication. 2. I get an sms telling me that as of the anniversary of my funeral policy which is the 1st November 2021. I will be paying R417.46. And the reason she gave me was "Its not only me who got a retate, like thats supposed ton make me feel better or something". That was for the R395.21 reason. She then says my policy is increasing beacuse people have been claiming alot lately because of the Covid and other deaths. 3. She is rude, she is not comprehending, doubt she even knows what she was talking about. I asked if the person i bought the policy from can call me maybe she will explain it better. She tells me they only do sales not complains. I didnt say i wanted to compain to that person i need them to explain it better to me cause i got nothing from her besides " Cancel or downgrade". 2 increases in one year.