Beneficiary change

My uncle wanted to change his beneficiary as the person he selected on his policy is out of the country meaning should he die. His money be paid to hie sister so that he could be buried. I sent a request via Facebookwith all of the relevant information and the response I got was that the matter has been escalated and was receiving urgent attention. When Hollard you have failed him. He is LATE now..You were not able to entertain his last wish. It saddens me to think that someone so wanted to sort out life and you and Jet stopped him.