Below POOR Customer Service

Such an *********** call centre agent MOJANESA SETHUNYA. He provided a very Shi*tty service and their customer service is below POOR. Instead of trying to assist with my query, he was very defensive and gave me wrong information. They debit their amount on a monthly basis then send an SMS to state they haven't received payment but in my bank statement is has gone through. This has been going for a good 6 month and I am just SICK & TIRED of sending emails that DO NOT GET ATTENDED TO. This month they debited twice and MOJANESA SETHUNYA said my policy is active and up to date then claimed that I missed a payment in June 2024 which is INCORRECT but when I called again they said I missed a payment in October 2021 that's where I CANCELLED the policy. Hollard please hire COMPETENT PEOPLE and stop wasting people's time and money. ''Do not say you were not warned about Hollard Life as you might not get your money when you claim as they will come up with all sort of STORIES in the world''