#BadServiceEver from Hollard

I Sibongile Mufamadi contact ***. My daughter Ayanda Mandeka Ndlovu ID *** contact +***8 lost her baby and she logged a funeral claim at Hollard branch Bara on the 18th January 2021 even now there's no respond, not even informed about the claim process. On the 26th Jan 2021 around 14: 30, we tried to call and find out what is happening and the lady by name of Kedibone More, who answered the phone promise to do the follow up and come back to us, but nothing happened yet. I'm so ****ed and annoyed because I'm paying these policy every month and this is the service I get? The worse part when we try to call again, they don't even answer the phones, hence they don't come back to us and inform about the process, it's been over 2weeks now and no payment done. We don't know what to do now

Can you guys please assist !!! I know you never disappoint me as you sorted my previous issues, and I trust you will do the same as well to the current one.

Thanks in advance!!!