Bad, terrible, horrible service and poor customer service

The service at hollard is very poor, we submitted a claim on the 18th January and the money has not been paid yet. The lack of compaction from their employees is as bad as the company. I have been paying for this policy for more than 20 years and I didnt know that I was making a donation to some charity and not for something that was not going to help at the end. Their Consultants keep calling me to take up other policies and yet they have not even paid our claim.