JB
Jan B
1 reviews | Active since Oct 2022
10 May 2023, 15:43
Bad stupid service from Hollard
I struggle for years to cancel a funeral policy and in January after I write a review on hello Peter It was finally done Now on Monday ***8 I put in a claim on a other policy That reaches maturity I complete all necessary documents and forward it to Hollard I even received a SMS that it is in process now today 2023-05-10 I received a email from Zanele Majola Where he want to now if I still want to surrender my policy and I must complete the claim forms THE VERY SAME FORMS THAT HAS BEEN Completed AND SENT ON MONDAY HOLLARD IS TOTALLY CONFUSED NO WONDER EVERY BODY IS CANCEL THEIR POLICIES MY COLLEAGUES ARE CHASING THEM AWAY IF THEY TRY TO SELL ANY POLICIES I WONDER HOW LONG IS I GOING TO Struggle NOW TO GET MY MONEY MAY BE ALSO YEARS AS I STRUGGLE TO CANCEL A POLICY JAN BRITZ
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Replies (7)0
Replies (7)
Hollard Life's replyOfficial
10 May 2023, 16:19Hello Jan
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply10 May 2023, 16:19
Official
Hello Jan
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
JB
Jan B's updateReviewer Update
10 May 2023, 16:27Another 5 days before something is going to happen and then maybe another long time
before I get MY MONEY THAT I SAVE FOR FIVE YEARS
WHAT A JOKE
before I get MY MONEY THAT I SAVE FOR FIVE YEARS
WHAT A JOKE
JB
Jan B's update10 May 2023, 16:27
Reviewer Update
Another 5 days before something is going to happen and then maybe another long time
before I get MY MONEY THAT I SAVE FOR FIVE YEARS
WHAT A JOKE
before I get MY MONEY THAT I SAVE FOR FIVE YEARS
WHAT A JOKE
JB
Jan B's updateReviewer Update
10 May 2023, 16:29Another five days before something happens and the another looping time before I GET MY MONEY HOLARD IS A JOKE
JB
Jan B's update10 May 2023, 16:29
Reviewer Update
Another five days before something happens and the another looping time before I GET MY MONEY HOLARD IS A JOKE
JB
Jan B's updateReviewer Update
10 May 2023, 17:01Still this is unnecessary because HOLARD sent wrong documents the first time now I must wait shame on HOLARD and ivy kruger
JB
Jan B's update10 May 2023, 17:01
Reviewer Update
Still this is unnecessary because HOLARD sent wrong documents the first time now I must wait shame on HOLARD and ivy kruger
Hollard Life's replyOfficial
11 May 2023, 08:30Hi Jan,
Will speak to Ivy and try to expediate the matter.
Kind Regards,
Will speak to Ivy and try to expediate the matter.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply11 May 2023, 08:30
Official
Hi Jan,
Will speak to Ivy and try to expediate the matter.
Kind Regards,
Will speak to Ivy and try to expediate the matter.
Kind Regards,
Escalated Complaints Team
JB
Jan B's updateReviewer Update
11 May 2023, 14:55Numerous request today about how far my claim is unanswered after this morning whe ivy kruger said my claim is sent for payment no answer is been given on my request of when will the money be deposited in to my bank account
Now I must wait and wait .......
...and that after the whole delay is caused by people giving wrong claim forms nobody cares anymore at Hollard
It seems once you speak out about Hollard poor service you been ignored
Jan Britz
..
Now I must wait and wait .......
...and that after the whole delay is caused by people giving wrong claim forms nobody cares anymore at Hollard
It seems once you speak out about Hollard poor service you been ignored
Jan Britz
..
JB
Jan B's update11 May 2023, 14:55
Reviewer Update
Numerous request today about how far my claim is unanswered after this morning whe ivy kruger said my claim is sent for payment no answer is been given on my request of when will the money be deposited in to my bank account
Now I must wait and wait .......
...and that after the whole delay is caused by people giving wrong claim forms nobody cares anymore at Hollard
It seems once you speak out about Hollard poor service you been ignored
Jan Britz
..
Now I must wait and wait .......
...and that after the whole delay is caused by people giving wrong claim forms nobody cares anymore at Hollard
It seems once you speak out about Hollard poor service you been ignored
Jan Britz
..
Hollard Life's replyOfficial
12 May 2023, 08:37Hi Jan,
Please note, that we have been updated you all the way regarding this matter. As we speak i have followed up this morning with our accounts department to find out as to how far are we with your payment.
Kind Regards,
Please note, that we have been updated you all the way regarding this matter. As we speak i have followed up this morning with our accounts department to find out as to how far are we with your payment.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply12 May 2023, 08:37
Official
Hi Jan,
Please note, that we have been updated you all the way regarding this matter. As we speak i have followed up this morning with our accounts department to find out as to how far are we with your payment.
Kind Regards,
Please note, that we have been updated you all the way regarding this matter. As we speak i have followed up this morning with our accounts department to find out as to how far are we with your payment.
Kind Regards,
Escalated Complaints Team