Bad services and poor customer services

The arrogant agent just told me that he can't help me if I don't provide him with my previous address that I used in 2013 when my policy was created. I just needed hollard to forward me my policy cover because I only see money being deducted and not knowing what am I paying for. When I asked if he can help me with the cancellations since he cannot forward me my policy cover, he is still told me that he is not going to help me. That's it. Have also sent them an email on the 03/09/2025 ,and there is no response.