bad services

im a policy holder i lodged a claim on the 8 may2015 for funeral cover ,the paid half amount then said i must provide with postmortem report ofwhich i did on 25 june i emailed and fax them .they never called or send acknowledge .they dont live to thier slogan saying \your claim will be paid within 48hrs".im using my cellphone to call them everyday they send me to pillar and post."""