Bad service ( refund not paid in.full) only 1 month refund

I contribute for funeral since but I'm refunded only 1 month ...when I started to pay it was through debit order on my salary then my information was shared with another insurance without my knowledge which I paid same policy twice.when I.made query Hollard investigation was done ..they send document that i should fill and return to them on the 27 of June..and information they got indicated Mpye from affinity is the one did this...I will be rrefunded all the premiums contributed which amount to R33 000 but today.i was R1 588...this indicate that people share information without our knowledge which is ***** ...