Bad Service - Phone getting cut off, system off-line and no one bothering to phone back

I can never get hold of anyone, and when I do, I get sent from pillar to post. I have been phoning numerous times and when I do get through, it gets cuts off while I'm talking to consultant. No one bothers to phone back.

I just phoned now because I want to add people to my funeral policy. I spoke to a lady by the name of Reneilwe, who indicated that her system was offline but that it went back on shortly after taking my call. She went completely quiet after asking for my ID number. I was then put back on hold for another couple of minutes and the call go cut off. Once again...no one bothered to phone me back.

This is so frustrating!