bad service/ misinformation/lies

hello peter<br> im a hollard funeral policy holder, in april i spoke to a Bennedicta who assisted and gave information about my policies with hollard, i lost my job in march and was unable to pay my premiums for the month of march and april i recieved a notification from them saying i need to call them and make arrangements about my unpaid premiums which i did i explained to her that i was unable to pay coz of my work issue she then told me not to worry as this problem can be fixed i needed to back pay for the 2months & my policies will be reinstated, i paid on the 6/5/15 for both my policies but only 1 was reinstated. after numerous calls made to them empty promise after another of them getting back to me which noone ever did i spoke to about 7 people emailed and faxed my proof of payments countless times to their collections division with no response from anyone finally i spoke to Myphe who was of no help and made another empty promise to get bennedicta to get back to me which hasnt happened. all i want is all my money back im taking my business else where this has been so fustrating & disappointing lie after lie im being taken for a ride wit my money i need solutions ASAP