Bad service from Hollard

I don't even want to give 1 star. I send my mothers funeral cover claim in on the 05.01.21. On the email say they will come back to you in 10 days. After 10 days I start phoning, nobody answer the phone. You just get cut off. I send mails to *** and *** they say they will come back to you in 5 working days. Really, tomorrow is a month. The cover is suppose to pay out within 24 hours. I understand with covid it take longer. But just come back to us and give is details. People borrow money to do the funeral, some people us the money they have and no the money will be in the bank in 10 working days. (And that is not happening) You to scared to use the little bit in your bank because you don't know how long it still going to take befor pay out.