Bad Service from Hollard

I send numerous emails, a reply to state that it is transferred to the correct department. Other than that NOTHING. I would like to login on the online portal to see if everything is correct and all payments are collected. I do not have a password. I just got a policy number. I do not know if it is correct. I want a summary of all my details, etc. It surely can't be so hard just to assist me, I need the info so that I can file it.