tK
thembi K
1 reviews | Active since May 2015
13 May 2015, 15:22
BAD SERVICE FROM A CONSULTANT
We came for a claim no clear information from the consultant we where told to wait for the manager for 2 hours after 2 hours no manager came to assist. Only after 2 hours we where told we can't b helped. We must ho home as the consultant says we done now 2 hours waiting for nothing
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Replies (1)
Hollard Life's replyOfficial
13 May 2015, 17:45Hello Thembi.kumza,
Thank you bringing this matter to our attention. We do not condone this kind of behaviour and take this matter very seriously.
We will be investigating the circumstances surrounding this breakdown in service. I have requested that you are contacted to assist you with any outstanding matter you may have.
Regards
Lynn Buys
Complaint Manager
***
Thank you bringing this matter to our attention. We do not condone this kind of behaviour and take this matter very seriously.
We will be investigating the circumstances surrounding this breakdown in service. I have requested that you are contacted to assist you with any outstanding matter you may have.
Regards
Lynn Buys
Complaint Manager
***
Hollard Life's reply13 May 2015, 17:45
Official
Hello Thembi.kumza,
Thank you bringing this matter to our attention. We do not condone this kind of behaviour and take this matter very seriously.
We will be investigating the circumstances surrounding this breakdown in service. I have requested that you are contacted to assist you with any outstanding matter you may have.
Regards
Lynn Buys
Complaint Manager
***
Thank you bringing this matter to our attention. We do not condone this kind of behaviour and take this matter very seriously.
We will be investigating the circumstances surrounding this breakdown in service. I have requested that you are contacted to assist you with any outstanding matter you may have.
Regards
Lynn Buys
Complaint Manager
***