DS
Desiree S
1 reviews | Active since Feb 2025
10 Mar 2025, 14:23
Bad service for funeral plan
This is terrible, horrible, I cancelled a policy and to date they still deducting I completed forms with cancellation, and refunding I was sent a mail stating on 10 March payment will come through where, this service has been the worse. And believe me I still have 2 more policies with them since 2008.
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Replies (2)
Hollard Life's replyOfficial
10 Mar 2025, 16:00Hello Desiree S
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply10 Mar 2025, 16:00
Official
Hello Desiree S
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
11 Mar 2025, 14:30Hello Desiree S
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your policy was cancelled effective the first of February 2025. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your policy was cancelled effective the first of February 2025. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply11 Mar 2025, 14:30
Official
Hello Desiree S
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your policy was cancelled effective the first of February 2025. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your policy was cancelled effective the first of February 2025. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team