LG
LujahPhelo G
1 reviews | Active since Mar 2020
18 Mar 2020, 16:59
Bad service
I have submitted the funeral claim 3 March 2020 and when I call for update they say the claim is not on system. Even today I have no idea of what happened to my claim. This is the 1st time I claim under kaizer chief funeral scheme under hollard but I got bad service. I have to decide if I continue having policy with them as they failed me during the loss of my husband.
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Replies (7)0
Replies (7)
Hollard Life's replyOfficial
19 Mar 2020, 12:19 Hello LujahPhelo Guruz
Thank you for contacting us.
We are truly sorry for the loss of your husband.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Thank you for contacting us.
We are truly sorry for the loss of your husband.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply19 Mar 2020, 12:19
Official
Hello LujahPhelo Guruz
Thank you for contacting us.
We are truly sorry for the loss of your husband.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Thank you for contacting us.
We are truly sorry for the loss of your husband.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
LG
LujahPhelo G's updateReviewer Update
28 Mar 2020, 11:40No development even today
LG
LujahPhelo G's update28 Mar 2020, 11:40
Reviewer Update
No development even today
LG
LujahPhelo G's updateReviewer Update
10 Apr 2020, 14:10The company is still debiting my account while awaiting claim outcome then I get sms that my policy is stopped. I will never recommend Hollard to anyone this the company that doesn't care about its customers and their reputation. Or it's one of the cost cutting strategies but this will not end here
LG
LujahPhelo G's update10 Apr 2020, 14:10
Reviewer Update
The company is still debiting my account while awaiting claim outcome then I get sms that my policy is stopped. I will never recommend Hollard to anyone this the company that doesn't care about its customers and their reputation. Or it's one of the cost cutting strategies but this will not end here
LG
LujahPhelo G's updateReviewer Update
24 Apr 2020, 21:13A call was received today from Nomathemba I hope there will progress on the matter. Even though no discussion took place due to low battery and missing authority on your system
LG
LujahPhelo G's update24 Apr 2020, 21:13
Reviewer Update
A call was received today from Nomathemba I hope there will progress on the matter. Even though no discussion took place due to low battery and missing authority on your system
LG
LujahPhelo G's updateReviewer Update
06 May 2020, 19:46Nomathemba from Hollard didn't honour our meeting scheduled to resolve the matter. We have been seeing follow up emails and phone call with no success. This is really unprofessional and impact on reputation of hollard on how they conduct business. I have lost patience with this company.
LG
LujahPhelo G's update06 May 2020, 19:46
Reviewer Update
Nomathemba from Hollard didn't honour our meeting scheduled to resolve the matter. We have been seeing follow up emails and phone call with no success. This is really unprofessional and impact on reputation of hollard on how they conduct business. I have lost patience with this company.
LG
LujahPhelo G's updateReviewer Update
16 May 2020, 15:14It's 2 months awaiting feedback on this matter
LG
LujahPhelo G's update16 May 2020, 15:14
Reviewer Update
It's 2 months awaiting feedback on this matter
LG
LujahPhelo G's updateReviewer Update
24 May 2020, 03:25Finally resolved
LG
LujahPhelo G's update24 May 2020, 03:25
Reviewer Update
Finally resolved