BAD Service

Opened a funeral cover with Hollard a few months back and noticed the names of the people covered were incorrect, sent numerous emails to have them corrected but no response received, I then decided to cancel the cover and sent a completed cancelation form but still no response from Hollard. Yesterday I called the call center to have the policy canceled, I was told that was too late for them to even cancel the debit order and that I need to call back again for a cancelation, I send another email of escalation and still no response. Yet they have debited my account again.