Bad service,

I recently got retrenched from my job, on the 23rd September 2020 I forwarded my claim to Hollard in order for them to pay my Edcon acccount as I had been paying for an account protection plan, long story short, no response from their side to acknowledge receipt of email, consultant called 5-7 days Later instead of the 48hrs they promise only tell me to send the documents to the very same email address that’s not being attended to. It’s now 20days later still no direction from Hollard’s side......very appalling service... Kanti what are we paying for if we must now beg for service when it’s time to pay up.