Bad service!!!!!!!!!

I have been with Hollard for more than five years and this month i have deposited money on their account by mistake (*an amount of R1200) when trying to make arrangements with them regarding refund I was told I can call after ten working days to arrange for refund and i will only not get my full R1200 but will get R960 instead.

After ten working days i called and now I'm told that i will probably get my refund on the 1st of December!!

If its such a struggle to get refund how much more difficult when you claim? I'm beginning to wonder....