NM
Nokuthula M
1 reviews | Active since Jun 2014
08 Jun 2021, 11:03
Bad service
Terrible service from Hollard. I lodged a funeral death claim for my mom who is the deceased. I sent all the documents as requested. I never received any call from Hollard with regards to the outcome of the claim till today. I call each day only to be told that my claim is being processed. Does it really take 5 days for a funeral claim to be processed?
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Hollard Life's replyOfficial
08 Jun 2021, 11:24Hello Nokuthula
We are saddened to hear about the loss of your mom. Please accept our condolences.
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within two working days.
Kind regards,
Natasha Vo
Hollard Life's reply08 Jun 2021, 11:24
Official
Hello Nokuthula
We are saddened to hear about the loss of your mom. Please accept our condolences.
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within two working days.
Kind regards,
Natasha Vo