AS
Anthony S
1 reviews | Active since Jan 2018
14 May 2024, 14:57
Bad service
I am really disgusted with the service I received, I know Hollard as a reputable company but Mojalefa and Tebogo in the life end knows absolutely nothing about servicing clients I was initially assisted by Gladys Moeng twice and then Petunia and Tebogo and Mojalefa in respect of cashback payments.
I am not disturbed by payouts because, that is little money. Just their sla is super delayed.
Policies ***, *** and ***.
The have not yet comeback to me since 29 April 2024 and I have to follow up and get the likes of Mojalefa with soft skills, he is distracted like he is busy doing something else while assisting me.
Helpful (0)
Replies (3)0
Replies (3)Hollard Life's replyOfficial
14 May 2024, 16:02Hello Anthony,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply14 May 2024, 16:02
Official
Hello Anthony,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
AS
Anthony S's updateReviewer Update
17 May 2024, 08:22I am writing to express my sincere gratitude and appreciation for the exceptional service I received from Byron Samuels at Hollard. Byron went above and beyond to resolve my cashback query, displaying a level of dedication and professionalism that truly exceeded my expectations.From our initial interaction, Byron was attentive and empathetic, taking the time to thoroughly understand the details of my concern. He communicated clearly and promptly, keeping me informed at every step of the process. His proactive approach and determination to find a solution were truly commendable.Byron's commitment to customer satisfaction was evident as he navigated through various departments to ensure my query was addressed swiftly and accurately. His persistence and follow-up demonstrated a remarkable work ethic and a genuine desire to help.Thanks to Byron’s efforts, my issue was resolved efficiently, and I am incredibly grateful for his outstanding support. Hollard is fortunate to have such a dedicated and customer-focused professional on their team. Thank you, Byron, for your exceptional service!
AS
Anthony S's update17 May 2024, 08:22
Reviewer Update
I am writing to express my sincere gratitude and appreciation for the exceptional service I received from Byron Samuels at Hollard. Byron went above and beyond to resolve my cashback query, displaying a level of dedication and professionalism that truly exceeded my expectations.From our initial interaction, Byron was attentive and empathetic, taking the time to thoroughly understand the details of my concern. He communicated clearly and promptly, keeping me informed at every step of the process. His proactive approach and determination to find a solution were truly commendable.Byron's commitment to customer satisfaction was evident as he navigated through various departments to ensure my query was addressed swiftly and accurately. His persistence and follow-up demonstrated a remarkable work ethic and a genuine desire to help.Thanks to Byron’s efforts, my issue was resolved efficiently, and I am incredibly grateful for his outstanding support. Hollard is fortunate to have such a dedicated and customer-focused professional on their team. Thank you, Byron, for your exceptional service!
Hollard Life's replyOfficial
17 May 2024, 11:46Hello Anthony,
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Byron Samuels during your recent cashback claim experience.
We’ve shared this awesome feedback with Byron Samuels and his Manager.
Kind regards,
Escalated Complaints Team
Hollard Life's reply17 May 2024, 11:46
Official
Hello Anthony,
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Byron Samuels during your recent cashback claim experience.
We’ve shared this awesome feedback with Byron Samuels and his Manager.
Kind regards,
Escalated Complaints Team
