Bad service at Hollard Insurance

So it happened today we needed to claim for our grandfathers funeral. He passed on yesterday. He had a policy at PEP and the underwriter is Hollard Insurance.

Today we went to hollard orange farm and we couldn’t get help because the person who was claiming was not the beneficiary and trying to solve the problem the consultant couldn’t help us and didn’t want to inform us of who the beneficiary according to their system is. Now we have a funeral on Monday and we don’t even have funds and the time is moving