TT
Thozama T
1 reviews | Active since Mar 2024
26 Mar 2024, 11:26
Bad service at a terrible time of mourning
I have submitted the funeral claim with all required documents on the 20th March, I was told that the the funds will be processed within 48hours. I have been calling to find out whats the issue but no one seems to know why the funds have not been processed to date 26th, I get told that its been escalated how many escalations need to happen before a claim is finalized? The funds are needed for the burial and we are now very inconvinienced by Hollards service...
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
26 Mar 2024, 12:36Hi Thozama,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. I have requested for the claims team to have a look at your claim and if all is in order, they process payment as soon as possible. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
Hollard Life's reply26 Mar 2024, 12:36
Official
Hi Thozama,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. I have requested for the claims team to have a look at your claim and if all is in order, they process payment as soon as possible. We will engage with you soonest.
Kind regards,
Escalated Complaints Team