Bad service and pay-out from Hollard Funeral cover!!! SIES!!!!!!!!

Good day, Hope all is good. I have a Hollard Funeral Cover from 2011 and never hade a claim ever. I submitted a claim on the 12/04/2021 and spoke to a consultant and the consultant said it is fine the claim will be processed and paid out on the 15/04/2021 or on the 16/04/2021 but there was no pay out after the consultant phoned me and said they money will be in my account then. I am very disappointed with the way they handled my claim as till today i keep on phoning and they said they claim is with the payments department but they not paying out. I have to contently call in and ask about my pay out and no one is getting back to me. I borrowed money so i could pay for the Funeral and this is very said as i lost my Mother and could not giver her the Funeral that i feel see deserved, i am failing to understand how they can take my premium every month with out any problems but here aim struggling to get my payment. I lost my mother and its painful now i still have to deal with a company that shows such disrespect and no remorse. It is they 17th of April 2021 and i still did not get a email or even a phone call from them. I am going to the NEWS PAPERS ALSO !!! ....People must know that HOLLARD is just making promises that they can not keep. Thank you Hello peter for giving me this platform to raise my voice.