Bad Service and no sympathy

I start with the claim for my late mothers account that she had paid on a monthly basis. This was left to help us as we are still young. I call spoke to Olivia who said she was going to give me a call back with feed back this is two weeks ago *** I then emailed siya who I delt with before he block my email address. This is pathetic and no customer service. I will not advise people to take these policies as you can see when they are gone we must fight for our own money. We were promise in 7 months from the time of her death which was 15/07/2015 we will receive it we are past 7 months and still we are not hearing from them or have our money that our mom left us. I am disgusted at this.