Bad Service and Lies

I took out a parent funeral cover at Jet Store Eloff Street Last year October for my mother. I was advised that they would send my policy documents in the mail which I never received. My mother has a massive stroke she was placed in Life Support. I called on the 9 June to find out if my policy is up to date, that was already a bad experience I was transferred from Pillar to Post first to EDcon then through Hollard, eventually I spoke to an agent that advised that I was past the 6 month waiting period and my account was paid up so the policy would be paid out. 26 June 2017 my mother passed away, I went to Jetmart Southgate to process my claim. I had all my documents, I took them more then two hours to process my documentation. I advised them that the funeral will be held on the 30 June 2017. I had no response from Hollard regarding my claim. I went back to the store on the 29th June 2017 a day before the funeral. I waited for more then a hour only to find out my claim was unsuccessful as there is a nine month waiting period first time I heard about the 9 month waiting period. when I got back to work I called and was told that basically its not their problem and its a high risk cover. I asked what the process is to complain I had to write a complaint letter but I would still need to pay my premium even though they wouldn't be paying my claim. I eventually agreed and wrote a letter send it to them. a month later I received an repudiation letter. its been almost a whole month since I wrote my letter no one responds after numerous follow up emails. I am still paying my premium. they have apparently been investigating however no one responds to my emails. I want all my premiums to be paid back as well as my money I have spend on the policy as they have sold me false information and they have misled me. I am beyond disgusted that in my time of grief I was ********** and taken for a ride. I have given them sufficient time to investigate and they think they can just brush me off and ***** my money.