Bad service and empty promises

I logged a call me back request on their site, an agent called me immediately. I took out a funeral policy for my mother, I was told they needed to confirm details with her too. I was promised feedback once that was done, till today I have not received even a policy number. I then logged a complaint on their site 4 weeks ago now and since then till date my issue has not been resolved. I was called 3 weeks ago and told and told call retrieval will be done as no policy exist for my mother. No feedback was given as promised, I then called them on the 11th September and was promised yet again to be kept in the loop latest Monday the 14th September, to date I have not received n email or phone call from them. I am very disappointed and disgusted by the service and treatment I'm receiving from this company.