PK
Paul K
1 reviews | Active since May 2012
27 Jul 2023, 14:07
Bad Service
I have a funeral policy with Hollard which I obtained through Clicks. I received an email 3 weeks ago stating that I have a refund due as part of their NO CLAIM BONUS. I rep**** immediately the email instructing Hollard to add the money onto my Clicks Club card.(Hollard recommended this in their email to me). Since then I've been pushed from pillar to post trying to find out what happened to my refund. Absolutely shocking Lack of service
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
27 Jul 2023, 14:37Hello Paul,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your identity number, or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your identity number, or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply27 Jul 2023, 14:37
Official
Hello Paul,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your identity number, or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with your identity number, or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
PK
Paul K's updateReviewer Update
27 Jul 2023, 14:57Policy number ***
PK
Paul K's update27 Jul 2023, 14:57
Reviewer Update
Policy number ***
Hollard Life's replyOfficial
27 Jul 2023, 15:26Thank you, received.
Hollard Life's reply27 Jul 2023, 15:26
Official
Thank you, received.