Bad Service

Well it seems that a backlog that Hollard is currently experience they seem to put the phone down in your ear, because helping a client is way to much effort. There is no service what so ever, no communication with any members nor do they have competent people helping. No friendliness !!! Does Hollard not understand how important costumer service are? I keep on phoning and no one helps me properly. Excused are given over and over, my question is if a member passes on do they have more excuses when they have to pay out? I am so disappointed in the type of service they give, but do not dare to skip a payment.