WZ
Willem Z
1 reviews | Active since Sept 2012
01 Feb 2022, 10:47
Bad service
From the 7/01/2022 I have been phoning hollard insurance for a claim. I made 23 phone calls to them and up to date 01/02/2022 I have no idea what is happening with the claim. No one gets back to you with any feedback. Every time I phone they want the same documents from me that I send numerous times to them. Taking your money each month is easy but when it comes to claims it takes forever.
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Hollard Life's replyOfficial
01 Feb 2022, 11:53Hello Willem
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply01 Feb 2022, 11:53
Official
Hello Willem
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within three working days.
Kind regards,
Escalated Complaints Team