Bad Service

I I'm Megan Snyders..... I submitted a claim on Monday 10 May 2021 of one of the branches in Port Elizabeth. I was help by a very helpful and friendly lady. I was assured that everything is in order. Shortly after leaving the branch, I received numerous calls from hollard inquiring if I would like to add additional members on my policy of which I rep**** with an no. After 48hours I haven't heard from the claims department so I decided to call customer service. I was informed that they are waiting for me to submit proof of account, this was very surprising to me as I was never informed that I have to submit additional documents. It's really hard enough to mourn a loved once sudden passing and on the other side you have to endure stress and trauma from your assurance company. This is very much unacceptable and it's not the firts time that I had to do follow up on my own. This customer service from Hollard is very poor and demoralizing.