Bad service

My dad passed on in August and with him being the main account holder and me being the payer, Hollard canceled his policy without informing us and despite we indicating on the claim form that we will continue with the policy. I called in shortly after receiving the pay out just to ensure the policy is still active, the *********** staff canceled the policy. I asked to reinstate the policy, but this was not done, untill today we have 2 family members who do not have cover due to Hollards negligence.

Please rectify this matter and reinstate the policy or else I'll have to report this matter to the Ombudsman

I've had bad service from the moment I started the claiming process!